Terms & Conditions

Terms and Conditions (The Small Print)

Please read these terms and conditions of service and website use ("Terms") carefully, as using or purchasing through our website means you have understood the terms and agree to be bound by them.


1) The person who places / submits an order will hereinafter be known as the Customer.

2) Terms and conditions of service and website use will hereinafter be referred to as Terms


Modifications to terms

Silver Peacock reserves the right to modify the Terms from time to time.  The customer's sole recourse will be to discontinue use of the website. Continued use of the website indicates the customer's understanding and acceptance of the modified Terms.



You can buy products from us via our website. If the order is deemed incomplete, Silver Peacock will send an e-mail to the Customer requesting the missing information. When the information is received by Silver Peacock, the order will be complete.


Contract Formation and Governing Law

No contract will exist between Silver Peacock and the customer until and unless Silver Peacock, dispatches the Customer's goods. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and dispatch of the goods from Silver Peacock. Any and all contracts formed will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales. Silver Peacock and the customer irrevocably submit to the exclusive jurisdiction of the English Courts.



Prices are those reflected on the Silver Peacock site. Prices are subject to change from time to time without notice, however any orders placed at a particular time will be governed by the prices listed on the website at the time of the placing of the order. Quoted prices on the Silver Peacock site do not include postage and packing, which are calculated during the ordering process and added to the order. Prices displayed on the website are in British pounds sterling.


Terms of Payment

Payment is required at point of sale. Goods will not be dispatched until payment is received and funds have been cleared. Payment can be made by Card (via Stripe) or PayPal.


Delivery Dates

Delivery dates or lead times are not guaranteed. Deliveries will be handled by third parties, usually Royal Mail, and thus Silver Peacock's ability to guarantee delivery dates is restricted. However, Silver Peacock will endeavour to ensure that delivery dates and requirements are met. Where delivery dates are given, they are without liability and time is not the essence of the contract. Deliveries will only be made if the order is deemed complete. Lead times will start from the time of completed order.


Postage and Packing

A postage and packing charge will be added to orders, and will correspond to the choice of delivery option the Customer has chosen, and the delivery destination. Should you require a different delivery service not offered at the point of sale, please contact Silver Peacock to discuss your requirements.


Legal Disclaimer

The services and all information, products and other content included in or accessible from this web site, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. Reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Product descriptions can be changed by Silver Peacock at any time.

Each Customer is responsible for determining the suitability of Silver Peacock collars or products for their individual needs and living situations. By purchasing , you acknowledge that you accept all responsibility for any accidents, incidents or loss, whatever the nature.


Links to Other Sites

Silver Peacock assumes no responsibility for the contents of any other websites to which the website may have links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such hyper-linked sites. Silver Peacock does not have control of such websites.

Returns Procedure

Please see our Delivery information page for information on returning goods.

If you have any questions on returns or exchanges, please send us an email to returns@silverpeacock.com.


Copyright and Restrictions of Use on the Website

Reproduction of any part of the website for any purpose excluding the sole purpose of ordering, without the prior written permission of Silver Peacock is strictly prohibited. The logo is copyright of Silver Peacock. Other product and company names featured on this site may also be the copyright, trademarks or registered trademarks of their owners. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. 


Limitation of Liability

Silver Peacock shall not be liable for any loss or damage sustained or incurred by the Customer or any Third Party unless it is caused by the negligence or willful misconduct of Silver Peacock, its employees and then only to the extent not excluded by the Agreement.


Statutory Rights

These terms and conditions of sale do not affect your statutory rights.