***We make everything on the website to order - our current waiting list stands at 10 days to 2 weeks from ordering to shipping***
If I order, how long will it take for me to get my items?
We make everything to order but aim to get all items in the post within 15 days of the order arriving with us, many orders are shipped much quicker than this. Custom and special order items can take up to 21 days to ship, as items may have to be ordered in for you. At busy times, like the run up to Christmas, this may not always be possible but we will ALWAYS get items out as quickly as possible.
Once in the post (mail) we are in the hands of Royal Mail, or your local delivery service.
PLEASE NOTE: We DO NOT advise that you have your order posted to a work address, most parcels sent will fit through a standard letterbox (so you don't have to be in when it's delivered) and are much less likely to go missing than if posted to a work address to vanish into your company mail room!
Do you offer an expedited / fast track service?
No we don't. Because everything is made to order, once you place your order it is added to our waiting list and will be made in chronological order. We treat every order with the same importance and care, and will always get every order out as quickly as possible, but as with any Made-to-Order product there is going to be a delay while we make your collar / lead for your hound - special items like this are always worth the wait!
If you have a genuine emergency, we might be able to help, but this would be limited to sample items, of which we only have a handful, so there may only be one or two collars in your hound's size. Please e-mail us about this, but again we must stress we are not Am**on and can not offer a next day service.
The "Signed for" postage option offered at check out provides a Royal Mail tracked service, and from experience, is no faster than standard first class, but does provide you with the security of requiring a signature on delivery. Selecting this option does not change the speed with which your order is dealt with.
Do you ship outside the UK?
Yes, International orders are now sent by tracked service for peace of mind, and to conform with new regulatory systems in the UK.
But, please be patient, once posted your order is in the hands of the delivery services and can take up to 4 weeks to arrive dependent on where in the world you are, and whether the local customs service has held the parcel for any reason.
The customer is liable for any customs, handling, and/or sales tax charges levied by their own country resulting from the order.
How much does postage cost?
Postage and packing charges are calculated at checkout and are dependent on the value of the order and location they are to be shipped to.
There are two levels of postage and packing charge, Standard (as default) or a tracked service.
For UK customers we use Royal Mail 1st class as standard and "Signed for" if you opt for a tracked service. For International customers we use "Royal Mail Air Mail Tracked"
Postage is shown, and can be selected, in the shopping cart.
