Silver Peacock - Information and Help

Information and Help
I have a Silver Peacock house collar and the buckles seem to stick in my dog's neck, and it doesn't adjust properly
	Our house collars are designed to adjust to allow the collar to be fitted to your own dog and for it to be put on and taken off, easily. They are also designed to be gentle on delicate sighthound necks. If your house collar is on the dog with part of one of the metal buckles against the dog's neck, you've got the collar's loops the wrong way around. To make sure the collar is worn correctly; find the Silver Peacock black and silver label on the inside of the collar, and arrange the loops so that the label is against the dogs neck (in contact with the fur). You will find that the collar will be much easier to adjust, it will lie better on the dog's neck and there will be no metal parts against the skin. The picture right, shows the correct arrangement for the collar with the black Silver Peacock label visible on the far right of the picture.
How do I fit my Silver Peacock Martingale collar to my dog?
	First of all the collar should be arranged as shown in the picture (left). When slipping the collar on to the dog the narrow webbing section should be one side of the neck and the wide fabric section on the other, i.e. the wide fabric section does not go all the way around the dog's neck. For a martingale to be most effective the two large d-loops should not quite touch when the thin webbing section is pulled tight to close the collar (see picture right), the collar should be high up on the dog's neck behind the ears. To increase or decrease the size of the collar the square buckle should be moved to the left or right along the fabric section of the collar, to the required size.
I would like a Silver Peacock Long Neck Fleece Coat but don't know which size to pick
	Our coats come in three sizes and being made of fleece they are accommodating of many shapes of hound. We also cut them generously so that they are comfortable and extra cosy, and still cover all the important places when your hound curls up to sleep. To pick the right size of coat for your hound either find the size in their current well fitting coat, or measure their back length. To do this, have your dog stand on a flat surface as squarely as is possible and measure, in inches, from the base of the neck to the base (root) of the tail, following the contours of the dogs back. This measurement is the coat size and you can then pick the most appropriate fleece coat for your hound.
What sort of quality are your products?
	Every item offered for sale on the Silver Peacock website has been made to the highest standard of quality from top quality fine fabrics such as silk, satins and 100% cottons. With this in mind, some items are going to be a little more delicate than High Street products, so a little care may be needed to prolong the life of some items - just like your favourite dress or pair of shoes! Satin and woven sari fabrics in particular are more susceptible to wear and should therefore be cared for accordingly to prolong their looks. As every dog wears their collar differently, and because of the huge range of fabrics we use, Silver Peacock do not guarantee fabrics against normal wear and tear, but if you have a problem with stitching, (as unlikely as it is) we will be happy to repair your collar your you. The chances of your collar breaking are slim to none due to our choice of materials and manufacturing techniques. However, please examine your Silver Peacock collar (as with any other collar) from time-to-time to ensure that there are no problems with the collar that would affect it's safety. Any collar showing signs of wear or damage (excluding cosmetic damage) should be replaced. Please contact us if you need any advice, we are always happy to help. Please note that all items are hand made, and as such may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.
How do I care for my Silver Peacock collar / lead?
	Almost all collars and leads can be machine washed, but because of the varied fabrics we use it is impossible to give recommendations for each collar. A few of the more delicate collars may have to be spot cleaned with a fabric cleaner. Please use your discretion, or contact us for our recommendations. We machine washed almost all our own dog's collars, and (especially) leads, countless times and have always been pleased with how they wash. To machine wash - we suggest first removing all tags, tassels, charms etc, and place in a laundry bag or pillow case with the end knotted. Use a mild detergent (one for wool and silk is perfect) on a delicates or cool wool cycle, then air dry.


How do I order from Silver Peacock?
	It's really easy! Please see our How to Order page for full details.
What if I want to return something to Silver Peacock?
	You can return an order within 14 days following the date of delivery of that order. To return an item you must contact us by email at returns@silverpeacock.com within seven days of receipt of the order stating your order number and reason for return. Silver Peacock will then send you an acknowledgment email detailing how to return your product. Within seven days of receipt of this email, you must then return the item in its original condition; in the original packaging and Silver Peacock will send you a full refund for the price you paid for it (not including postage and packing charges). Refunds are only available to the original purchaser of the item. We will not refund any sales tax or duties payable on orders outside of the EU. Any item returned outside of the above time periods, can only be returned at the discretion of Silver Peacock. The item must be in original condition (must not have signs of wear). To return the item, pack the item safely and send it back to the address given in the return acknowledgement e-mail. We recommend you use a recorded delivery service for your own protection. You will be responsible for the postage fees to return the goods unless the item is faulty or was delivered to you by mistake. We will inform you as soon as we receive the item back. We cannot accept liability for an item lost or damaged in transit. This returns policy does not affect your statutory rights. Silver Peacock does not accept liability for missing items or damage to deliveries unless you notify us of this within seven days of receipt of the delivery. If you have any questions on returns or exchanges, please send us an email to returns@silverpeacock.com
What if I want to cancel my order?
	Under UK law, you are entitled to cancel your order for any item within seven working days of delivery. To cancel the order, please return the order to us (as described above) with a covering note stating that you are cancelling your order. Please pack the item securely and send it back to us within seven working days of the date the item was delivered to you. For your protection, please use a recorded delivery service. Please note that you will be responsible for the costs of returning the item to us.
I think my order should have arrived by now, what should I do?
	If you have placed an order and you think that the delivery is overdue, please do not hesitate to contact us at the following email address: orders@silverpeacock.com and we will inform you of the status of your order as soon as possible.
Do your products actually look like the photographs?
	We do our best to represent our products to the best of our abilities, however there may be occasions where products may appear slightly different to how they are displayed on the website, this is often due to screen / monitor settings of individual computers. Occasionally items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item. If in doubt - Ask!