***We make everything on the website to order - our current waiting list stands at 2 weeks from ordering to shipping***
If I order, how long will it take for me to get my items?
We make everything to order but aim to get all items in the post within 15 working days (i.e. weekends and public holidays are not included) of the order arriving with us, many orders are shipped much quicker than this. Custom and special order items can take up to 30 working days to ship. At busy times, like the run up to Christmas, this may not always be possible but we will ALWAYS get items out as quickly as possible. If you need your items urgently please drop us an e-mail and we will see what we can do for you, (urgent is a new dog without a safe collar or similar).
Once in the post (mail) we are in the hands of Royal Mail, or your local delivery service.
Do you ship outside the UK?
Yes, we currently ship within the European Union. Due to legal advice from our insurers we are unable to ship to other countries at this time. we are working to resolve this.
European customers have the option of paying an additional surcharge to have their parcel sent by tracked service for their peace of mind..
But, please be patient, once posted your order is in the hands of the delivery services and can take up to 3 weeks to arrive dependent on where in Europe you are, and whether the local customs service has held the parcel for any reason.
The customer is liable for any customs and/or sales tax charges levied by their own country resulting from the order.
How much does postage cost?
Postage and packing charges are calculated at checkout and are dependent on the value of the order and location they are to be shipped to.
There are two levels of postage and packing charge, Standard (as default) or a tracked service.
For UK customers we use Royal Mail 1st class as standard and "Special Delivery before 1pm" if you opt for a tracked service. For European customers we use "Royal Mail Air Mail", or a tracked service can be chosen at additional cost for peace of mind.
Postage is shown, and can be selected, in the shopping cart.